Quick Keypoints
- Gathers and manages online customer reviews across networks.
- Unifies client chats, emails, and SMS in a single team inbox.
- Generates text follow-up campaigns and surveys automatically.
- Manages local business SEO listings and visual profiles.
What is Birdeye?
Local customer experience and visual CRM.
Birdeye is a customer experience platform that manages local business listings, reviews, and client messaging.
Who Needs Birdeye?
Dental clinics, salons, real estate groups, and multi-location local businesses.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Review Manager: Automatically request and answer Google reviews using AI draft templates.
- Unified Inbox: Coordinates customer messages from web chat, Facebook, and SMS.
- Listing Optimizer: Sync local business hours, photos, and descriptions across directories.
Current Updates About Birdeye
- Birdeye Released custom messaging automation triggers matching CRM update logs
- Current Version: Birdeye v10.5
Editorial Rating
4.7 / 5.0
Pricing Plans
| Plan | Price |
|---|---|
| StandardCore review aggregation, custom review widgets, SMS requests | Custom |
| ProfessionalAdds unified inbox, web chat widgets, visual survey builders | Custom |
| EnterpriseAdds custom team workspaces, multi-location listings manager, api keys | Custom |