Hiver

Hiver is a modern AI-powered customer service platform designed to help teams deliver faster, smoother, and personalized support primarily within email and live chat channels. It integrates deeply with Gmail and Google Workspace, making it intuitive for users familiar with those environments, and offers tools that enable customer service teams to manage and resolve inquiries efficiently.

Pricing

Pricing offers a free plan with unlimited users, making it accessible for smaller teams, while advanced AI and automation features are available on paid plans.

Here is the pricing summary for Hiver in a concise table format:

Plan	Key Features	Price (per user/month)
Free	Basic ticketing, multi-channel support	Free
Growth	Enhanced workflows, analytics, integrations	Starting around $25
Pro	Advanced workflows, security, compliance	Starting around $45
Elite	All Pro features plus HIPAA, uptime SLAs	Starting around $75
AI Add-on	AI compose, summarize, tagging, sentiment	$20 add-on to paid plans

*Prices may vary by billing cycle and region. The AI Add-on is available only on paid plans.

Key features of Hiver include:

• AI Copilot: Provides real-time assistance to agents by drafting responses, summarizing email threads, suggesting next steps, and pulling relevant policy or order information from knowledge bases. This streamlines agent workflows and helps maintain brand voice consistency.
• AI Agents: Automates repetitive tasks like ticket triage, tagging, prioritizing, routing, and even initiating multi-step actions (e.g., refunds) across connected systems without human intervention.
• AI Insights: Offers analytics on team performance, SLA adherence, customer sentiment, and workflow optimization opportunities to help managers improve operations.
• Email Ticketing: Converts customer emails into tickets that can be assigned, tracked, prioritized, and collaborated on internally with features like shared drafts, collision detection, and private notes.
• Live Chat & Chatbots: Enables real-time engagement on websites, deflects common queries automatically, and offers AI-driven chatbots for instant resolutions.
• Customer Portal & Knowledge Base: Allows customers to submit issues, track progress, and find answers independently, reducing support volume.
• Integrations: Connects with 100+ tools including Salesforce, HubSpot, and Shopify to unify customer data and workflows.
• Mobile Apps: Offers iOS and Android apps for on-the-go ticket management.
• Reporting & SLA Management: Built-in dashboards track key metrics like resolution times, customer satisfaction (CSAT), and SLA compliance.

Hiver is trusted by over 10,000 teams worldwide, including brands like Flexport, Upwork, and NYU. It is noted for its ease of use, quick onboarding (under 2 hours typically), and substantial productivity boosts, with claims of saving up to 500+ hours per month and improving resolution speeds by over 50%. Users also appreciate its transparent team collaboration features and automation that eliminates busywork, enabling support teams to focus on complex issues.

Overall, in 2025, Hiver stands out as a user-friendly, powerful AI-driven customer service platform blending automation, analytics, and real-time collaboration designed to scale support operations cost-effectively and improve customer experience.​