Pricing Model: Paid
HoverBot is an AI-powered chatbot management platform for SMBs and mid‑market teams that want product-aware, lead‑generating, support-focused chatbots with strong privacy controls rather than a simple FAQ bot. It focuses on embeddable, domain‑tuned chatbots that run on your own data, with guardrails, analytics, and human handoff to improve conversions and reduce support load.
Pricing
| Plan / Tier | Price | Notes |
|---|---|---|
| All plans | Custom | No public pricing; contact sales. |
| Trial | Free trial* | Access via demo/onboarding, time‑limited. |
*No permanent free‑forever plan is listed publicly.
What HoverBot does
- Builds website chatbots that answer from your docs, site, and APIs using retrieval‑augmented generation (RAG), not generic LLM memory.
- Automates customer support and FAQs, deflecting repetitive tickets while escalating complex or sensitive issues to human agents.
- Drives lead generation and qualification by detecting purchase intent, capturing contact details, and pushing structured leads into sales workflows.
- Supports internal workflows (knowledge bots, internal helpdesks) so teams can self‑serve information from internal documentation.
Typical use cases include e‑commerce and marketplaces, B2B SaaS support, real estate/property searches, and internal knowledge assistants.
Key features
- Domain‑tuned chatbots: Product‑aware, vertical‑specific bots with modular “skills” (e.g., FAQ answering, promotions, CRM sync, intent detection) instead of a one‑size‑fits‑all flow.
- Knowledge base + APIs: Import content from documents, URLs, APIs, and databases, then use RAG to answer with grounded, cite‑able responses.
- LLM routing: Uses a smart router combining OpenAI and Anthropic models plus internal classifiers for more reliable, cost‑efficient responses.
- Privacy & compliance: Automatic PII masking before data hits the LLM, content filtering, compliance controls, and configurable guardrails suited to regulated sectors.
- Human in the loop: Clear handoff to human agents for edge cases, sensitive topics, or high‑value leads.
- Analytics & auto‑improvement: Dashboards for conversations, resolution, and conversion, plus workflows that surface unanswered questions and knowledge gaps to continuously improve the bot.
- Widget & UX: Lightweight embeddable chat widget with prompt chips, overlays explaining bot scope, typing indicators, and right‑rail transcript for scannable answers.
- Multilingual support: Multilingual LLM understanding to handle customers in multiple languages.
Recent updates (2025+)
- Launched a public demo portal (demo.hoverbot.ai) with live, hosted demos so prospects can try HoverBot without setup.
- Initial demo verticals:
- Demos highlight short, scannable answers, curated knowledge bases, and low‑friction UX with overlays and suggested prompts.
- The team plans more vertical demos with deeper flows (lead capture, help‑desk handoffs, authenticated actions) while keeping at least one “pure conversation” demo.
Target users and industries
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