Botmaker
Multi-channel conversational customer support and sales chatbot suite.
Quick Keypoints
- Integrates customer service across 20+ channels including WhatsApp.
- Provides a unified agent dashboard with audio-video call triggers.
- Features AI Co-pilot drafting response recommendations for agents.
- Intuitive drag-and-drop conversational behavior flow builder.
What is Botmaker?
Multi-channel conversational customer support and sales chatbot suite.
Botmaker is an omnichannel conversational AI platform that automates customer service, user onboarding, and sales. It unifies operations across WhatsApp, Slack, and web chat into a single live console, complete with agent recommendations and click-to-call escalations.
Who Needs Botmaker?
Customer support managers, sales operations teams, and mid-market commerce teams.
Primary Use Cases
- Drafting professional emails, articles, and marketing copy.
- Getting instant answers to complex research questions and learning new topics.
- Brainstorming creative ideas, outlines, and content strategies.
Important Features
- Omnichannel Desk: Answer client messages from WhatsApp, Instagram, and web chat in one queue.
- Co-pilot Drafts: AI-generated response recommendations based on historical customer tickets.
- Visual Flow Builder: Structure bot responses, logic rules, and routing conditions without code.
Current Updates About Botmaker
- Added ChatGPT integration and Co-pilot answer suggestions for live human agents.
- Current Version: v1.0
Pricing Plans
| Plan | Price |
|---|---|
| Free TrialUp to 300 initial conversations to explore the conversational AI platform. | Free |
| StandardIncludes 3,000 conversations, 10 user seats, and core messaging channels. | $149/mo |
| ScaleIncludes 5,000 conversations, 20 user seats, and advanced integrations. | $249/mo |
| EnterpriseCustom conversation volumes, custom setup, and dedicated support. | Custom |
Editorial Verification
Independent Testing
This review was audited under our 5-Pillar Testing Framework: Output Quality, UI/UX Ease, Pricing Transparency, Feature Depth, and Support.
Read Our Review Methodology →Explore Related Chatbots & LLMs Tools
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