Quick Keypoints
- Integrates live chat, Instagram, Messenger, and email in one inbox.
- Uses Lyro AI agent to answer up to 70% of support queries automatically.
- Visual workflow builder to construct custom support pathways.
What is Tidio?
Tidio is an all-in-one customer service platform that combines live chat, AI support agents, and ticket management to help store owners resolve questions in real-time.
Tidio is an e-commerce customer support desk, linking live chat widgets with generative AI reply bots.
Who Needs Tidio?
Shopify merchants, sales managers, and support teams.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Lyro AI: Resolves customer questions automatically using your FAQ database.
- Live Chat: Chat with website visitors in real-time.
- Analytics Dashboard: Monitor agent performance and customer satisfaction.
Current Updates About Tidio
- Tidio Expanded Lyro AI's capability to search Shopify product catalogs directly during chats
- Current Version: Tidio v2.1
Editorial Rating
4.7 / 5.0
Pricing Plans
| Plan | Price |
|---|---|
| FreeEssential features like live chat, basic chatbots, and email support for up to 50 conversations per month. | $0 |
| StarterIncreases conversation limits and unlocks basic analytics and a live visitor list. | $29/month |
| GrowthProvides robust automation and collaboration capabilities for growing teams. | $59/month |
| PlusEnterprise-level plan with advanced custom features, higher limits, and dedicated support. | $749/month |