Quick Keypoints
- Combines shared support emails (info@, support@) into one feed.
- Lets team members draft and comment on emails internally.
- Automates routing rules to assign incoming messages.
What is Front?
Front unifies team email, SMS, and chat channels into a collaborative shared inbox workspace, enabling support agents to coordinate customer responses.
Front is a shared communication hub that replaces traditional distribution lists with transparent collaboration.
Who Needs Front?
Customer support departments, operations teams, and client success managers.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Internal Comments: Discuss emails behind the scenes before replying.
- Shared Drafts: Co-write messages with team members in real-time.
- Message Rules: Automatically route emails based on keywords or tags.
Current Updates About Front
- Front Expanded its API to allow seamless synchronizations with custom ERP systems
- Current Version: Front v1.5
Pricing Plans
| Plan | Price |
|---|---|
| StarterShared inbox and ticketing for up to 10 users with single-channel support. | $25/seat/mo |
| ProfessionalOmnichannel support, automated workflows, and reporting for up to 50 users. | $65/seat/mo |
| EnterpriseAdvanced AI tools, custom roles, multi-language knowledge bases, and unlimited seats. | $105/seat/mo |
Editorial Verification
Independent Testing
This review was audited under our 5-Pillar Testing Framework: Output Quality, UI/UX Ease, Pricing Transparency, Feature Depth, and Support.
Read Our Review Methodology →Explore Related Customer Service Tools
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