Quick Keypoints
- Uses Fin AI chatbot to resolve consumer questions autonomously.
- Unifies support emails, live chats, and ticketing under a single inbox.
- Built-in workspace pipelines to monitor ticket metrics.
What is Intercom?
Intercom is an AI-powered customer service platform that unifies live chat, AI help desk bots, ticketing systems, and outbound emails in one interface.
Intercom is an enterprise support messenger, linking live customer widgets with cognitive AI agents.
Who Needs Intercom?
SaaS customer service teams, product managers, and success teams.
Important Features
- Fin AI Bot: Resolves customer support tickets autonomously.
- Custom Messenger: Customizable chat widget for websites and apps.
- Support Workflows: Design rules to route tickets to human agents.
Current Updates About Intercom
Intercom recently launched Fin AI Copilot, a panel helping agents write replies.
Editorial Rating
4.8 / 5.0
Pricing Plans
| Plan | Price |
|---|---|
| EssentialMessenger, shared inbox, ticketing, public help center, and basic reports (approx $29/seat/mo billed annually). | $39/seat/month |
| AdvancedAdds workflows, multiple team inboxes, round-robin assignments, and custom reports (approx $85/seat/mo billed annually). | $99/seat/month |
| ExpertAdds SSO, HIPAA support, SLAs, multibrand support, and workload management (approx $132/seat/mo billed annually). | $139/seat/month |