Quick Keypoints
- Centralizes email, live chat, SMS, and video in one shared inbox.
- Features visual cobrowsing to guide customers on web pages.
- Deploys AI chatbots to resolve support inquiries in real-time.
- Integrates customer workflows with major enterprise CRM databases.
What is Acquire?
Unified customer chat and enterprise support inbox.
Acquire is an enterprise customer service suite that unifies visual cobrowsing, video support, and AI chatbots in one support inbox.
Who Needs Acquire?
Enterprise help desks, support departments, and financial service desks.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Visual Cobrowsing: Support agents can view and navigate customer screens safely.
- AI Chatbot: Resolves standard customer support tickets and routes complex inquiries.
- Shared Inbox: Unifies email, chat, and phone channels into a single timeline.
Current Updates About Acquire
- Upgraded AI-driven chat response accuracy and enhanced co-browsing security compliance features.
- Current Version: v3.0
Pricing Plans
| Plan | Price |
|---|---|
| Custom EnterpriseEnterprise-grade customer service tools including co-browsing, live chat, and AI chatbots. | Custom |
Editorial Verification
Independent Testing
This review was audited under our 5-Pillar Testing Framework: Output Quality, UI/UX Ease, Pricing Transparency, Feature Depth, and Support.
Read Our Review Methodology →Explore Related Customer Service Tools
Discover verified alternatives and similar software solutions in this category.
ReviewTactic
AI Google Reviews reply and response assistant.
Yotpo
E-commerce reviews, loyalty, and SMS manager.
Hiver
Gmail-integrated shared inbox and support AI assistant.