Quick Keypoints
- Manages support emails directly inside Gmail.
- Summarizes long client email threads in one click.
- Auto-routes emails to specific team members.
What is Hiver?
Hiver is a customer service helper that connects to Gmail shared inboxes, utilizing AI agents to summarize customer threads, write drafts, and auto-route support tickets.
Hiver is a tool that helps customer service teams manage support emails. It sits inside your Gmail inbox. Instead of using a separate ticket portal, Hiver lets your team assign emails, draft replies, and check metrics directly in Gmail.
Who Needs Hiver?
Customer support teams, B2B sales teams, and operations teams managing multiple shared inboxes.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Shared Inbox: Access support@ accounts directly in Gmail.
- AI Copilot: Summarizes customer messages and drafts responses.
- Analytics: Shows reports on how fast your team resolves emails.
Current Updates About Hiver
- Hiver Added an automated tagger tool, which scans incoming emails and labels them by topic using AI
- Current Version: Hiver v2.1
Editorial Rating
4.6 / 5.0
Pricing Plans
| Plan | Price |
|---|---|
| Lite PlanBasic shared inbox, email tags, Gmail plugins | $15/user/mo |
| Pro PlanAI email drafts, thread summaries, advanced support analytics | $39/user/mo |