Quick Keypoints
- Gathers e-commerce product reviews and visual photo reviews.
- Builds customized customer loyalty and referral programs.
- Manages SMS marketing and automated text campaigns.
- Includes AI helpers to write review answers and summaries.
What is Yotpo?
E-commerce reviews, loyalty, and SMS manager.
Yotpo is an e-commerce marketing platform that automates customer reviews, loyalty programs, and text messaging.
Who Needs Yotpo?
Shopify owners, retail brands, and e-commerce marketing departments.
Primary Use Cases
- Automating support ticket resolutions with human-like AI responses.
- Providing 24/7 instant chat assistance for website visitors.
- Indexing knowledge bases to answer product questions accurately.
Important Features
- Review Collector: Automatically request product reviews after billing events.
- Loyalty Hub: Design custom referral points and VIP loyalty programs.
- SMS Marketing: Launch automated cart recovery text message campaigns.
Current Updates About Yotpo
- Introduced advanced AI review summarization widgets and customizable SMS marketing flows.
- Current Version: v8.0
Alternatives to Yotpo
If you want to check similar software, these alternative tools offer comparative features:
Pricing Plans
| Plan | Price |
|---|---|
| FreeIncludes review collection for up to 50 monthly orders but lacks advanced features. | $0 |
| StarterReview and photo collection tools that scale based on monthly order volume. | From $15/mo |
| ProAdvanced AI insights, Google integrations, loyalty bundles, and custom scaling. | From $169/mo |
Editorial Verification
Independent Testing
This review was audited under our 5-Pillar Testing Framework: Output Quality, UI/UX Ease, Pricing Transparency, Feature Depth, and Support.
Read Our Review Methodology →Explore Related Customer Service Tools
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